Appointment Requirements

In order to book an appointment, the following requirements must be met:

• The water meter is accessible (In most homes, the water meter is located in the basement near the hot water tank or where the main water line enters the building.)
• Be sure the shut off valve is working properly. This valve is situated on your water line coming into the home and it’s located before your water meter. The purpose of this valve is to allow the homeowner to be able to turn off their water coming into the home for repairs.
• An adult (18 years or older) is present on-site.