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The Town of Thorsby has contracted Metercor Inc. to replace all water meters in Thorsby. Many of Thorsby’s existing meters are aging and nearing the end of their service life and replacing them helps ensure water use can be measured accurately.

This upgrade will allow for:

  • More precise measurement of water use helps ensure residents are billed fairly.
  • Early leak detection.
  • The meters can help identify unusual or continuous water use that may indicate a leak.
  • Better information for residents.

There is no cost to residents for the meter installation or replacement.

 

Booking an Appointment

Metercor_QR_Code

Once you have been contacted by Metercor via letter or phone, you can book your appointment online or call Metercor at 1-888-290-3070 (Monday to Sunday 8am to 11pm) or Book Online. You can also scan the QR code to visit their booking portal.

Completing the booking online is simple and easy:

  • Enter your account number to log in on their booking portal. To receive notifications, enter your phone number or email address.
  • Select a date using the calendar.
  • Done!

Appointment Requirements

In order to book an appointment, the following requirements must be met:

  • The water meter is accessible (In most homes, the water meter is located in the basement near the hot water tank or where the main water line enters the building.)
  • Be sure the shut off valve is working properly. This valve is situated on your water line coming into the home and it’s located before your water meter. The purpose of this valve is to allow the homeowner to be able to turn off their water coming into the home for repairs.
  • An adult (18 years or older) is present on-site.

What to Expect at Your Appointment

Your technician will:

  • Arrive within your scheduled time window
  • Carry a Metercor photo ID badge
  • Drive a branded Metercor vehicle
  • Wear a Metercor uniform

 
Technicians will never arrive unannounced requesting access.