Managing Utility Failure
In case of utility failures call:
- POWER > Fortis Alberta (780) 310-9473 (24 hours)
- GAS > ATCO Gas (780) 420-5585 (24 hours)
- Water & Sewer > Town Office (780) 789-3935 or (780) 818-4876 (After Hours)
- Call Before you Dig > Alberta One Call (800) 242-3447
Natural Gas Leaks
If you should smell gas in your house:
- Open windows for ventilation.
- Leave the house.
- Call 9-1-1 for the Fire Department and Atco’s 24-hour service at 780.420.5585 from the nearest telephone.
- Do not use a lighter or matches or operate electrical switches or appliances if you smell gas in your house.
Winter Power Failure
If the power failure affects your entire street:
- Locate your flashlight, emergency radio and extra batteries.
- Turn on your radio to any local station.
- Assemble all people, pets and blankets in one room.
- Turn off your electrical appliances and home entertainment equipment to avoid damage when power resumes.
- Put on extra clothing – layered clothing will be more effective to keep you warm.
- If you have a fireplace, sufficient supplies of firewood should be kept dry and accessible.
- Fill containers and your bathtub with water in case pipes freeze.
- Close doors to unused rooms to conserve heat.
- A barbecue or camp stove offers an alternative cooking source, but do not use them inside the house.
- Exercise enough to stay warm and maintain circulation, but not enough to work up a sweat.
- Notify Fortis Alberta at 780.310.9473.
Water And Sewer Emergency
-
If the sewer is backing up into your basement or if there is no water coming into your house through the pipes, immediately call Public Works at (780) 818-4876.
-
If there is a pipe leaking or broken in your house or the toilet or sink is plugged, immediately call a plumber.